A parent’s guide to ParentMail
ParentMail school messages: less searching, more headspace
School email overload? Start with the message or form you need today.
ParentMail is also called IRIS ParentMail. This guide covers everyday messages. Our IRIS ParentMail guide covers getting connected.
A few simple steps
How to use ParentMail
- 1Open your registered ParentMail account.
- 2Choose the school you need, if more than one is listed.
- 3Open the latest school messages.
- 4Read any attached letter or form.
- 5Follow the school’s instructions for replies or payments.
- 6Note any deadline before closing the message.
Keep it manageable
Top 5 ParentMail tips
- Keep your contact details up to date with school.
- Check attachments as well as the message.
- Choose notification settings that suit you.
- Not receiving ParentMail emails? Check junk and confirm your email address with school.
- Keep the original message until the task is done.
A routine that works for you
How to optimise your ParentMail routine
Parent Push is a personal assistant for school updates - actually important to you.
Choose a few school updates to watch for, such as “school trip”, “consent” or a club name.
Connect your receiving inbox to Parent Push for matching WhatsApp alerts. It cannot check messages that stay only inside ParentMail. Keep using ParentMail for forms and replies.
Less checking between everything else
You stay in charge of replies and bookings. Parent Push helps you notice matching emails.
ParentMail help for parents
Why am I not receiving ParentMail emails?
Check your junk folder and ask school to confirm your email address. Review your ParentMail notification settings. Open ParentMail directly to check for school messages while you sort out missing emails.
Where do I find a form in ParentMail?
Open “Forms” in your ParentMail account. Forms are only available if your school uses that feature. If a form the school mentioned is missing, ask the school to check it was sent to your account.
Can I see a ParentMail form I already answered?
You can view an answered form until its expiry date. If it is no longer shown, ask the school to confirm your answers.
How can I manage school email overload?
Start with one ParentMail message or form. Check its deadline and what you need to do. Parent Push can help you notice chosen topics in emails, but keep checking ParentMail for forms and messages that are not emailed.
Still stuck? Your school office can check missing invitations, children and school payment items.
Find your school’s contact details in England
Outside England, use your school’s own website.