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Parent Push

Frequently Asked Questions

Everything you need to know about Parent Push school club monitoring

Is there a free trial?

Every new subscriber gets 30 days free. A saved card is charged at £5 per month after the trial unless cancelled. WhatsApp alerts follow matching supported updates.

After your free 30 days, it's just £5/month. You can cancel any time during or after the trial — no questions asked.

How much does it cost?

Parent Push costs £5 per month after your free 30-day trial unless cancelled. It monitors supported updates and may process eligible attachments.

New members get two school inboxes included. Extra inboxes cost £2 a month each, up to four extras (£8 a month). Parents who joined before these prices started keep up to six inboxes free.

VIP Founder membership stays free forever. New members get two school inboxes free; extras cost £2 a month each, up to four extras (£8 a month). Members who joined before these prices started keep up to six inboxes free. We ask you to agree to the cost before charging for extra inboxes.

Cancel any time from your account — you'll keep full access until the end of the billing period you've paid for.

Do you have a referral programme?

Yes! Every subscriber gets a personal referral link — find it at the top of your Settings page. Share it with other parents and earn £5 credit for every parent who subscribes, once they complete their free trial and make their first payment.

Credits are applied directly to your Parent Push subscription balance, reducing your monthly cost. Referral credits are capped at 6 months' worth (£30 total).

There's no limit on how many parents you refer. If six parents you referred all become paying subscribers, your subscription is effectively free for six months.

A referral only counts once the referred parent completes their free trial and makes their first payment. Self-referrals are not permitted. Full terms apply — see our Terms and Conditions.

Which email platforms work with Parent Push?

GmailOutlookHotmail

Parent Push currently supports:

  • Gmail - Connect with one click using Google OAuth
  • Outlook - Connect with one click using Microsoft OAuth
  • Hotmail - Use the "Connect Outlook" button (Hotmail is now part of Outlook.com)

Both Gmail and Outlook use secure OAuth 2.0 authentication, meaning we never see or store your password. You simply authorise Parent Push to read your emails, and you can revoke access at any time from your Google or Microsoft account settings.

How many keywords can I use?

You can use as many keywords as you need. There's no limit on the number of keywords you can monitor.

We recommend using specific club names or activity names (like "Football Club", "Breakfast Club", or "After School Care") for the best results. The more specific your keywords, the more accurate your alerts will be.

Can you scan attachments too?

Parent Push can read text-based PDFs and Word documents in supported school emails. It can also check eligible public documents linked from those emails or PDFs. Some photographed, locked, very large or complicated documents may need you to open them yourself.

Parent Push can check supported public PDF and Word documents, and public Microsoft Sway updates, linked from school emails. It cannot open private pages or pages that need you to sign in. Reading limits apply, so some updates may need review.

Can Parent Push read school updates in Microsoft Sway?

Yes, when a supported school email contains an official Microsoft Sway link that the school has made public to Anyone with the link. Parent Push checks the relevant public text alongside your monitored activity before deciding whether an alert is appropriate.

Parent Push never bypasses private or sign-in-required Sways. The Sway remains clearly labelled as the school update source, while a separate booking action appears only when Parent Push can verify a genuine registration link.

Read how Microsoft Sway school updates work with Parent Push

Can I scan a school letter to find keywords automatically?

Tap ‘Scan a letter or email’ to choose a clear photo or screenshot. On supported phones, your photo picker may also let you take a new picture. Parent Push suggests activity names and dates for you to review before saving. If a scan does not work, try another image or type your keywords.

Can I speak my keywords instead of typing them?

On supported browsers, tap the microphone and allow access when asked, then say your keywords. You can type them instead if voice input is unavailable.

What is your privacy policy?

New accounts require approved senders. Existing parents keep current monitoring until they enable protection.

When enabled, sender details are checked first and content is retrieved only from approved senders. Other sender details may still be checked - but NOT the email content. Read-only permission remains mailbox-wide.

Protection covers all connected inboxes. Unapproved or changed senders may mean missed updates. Removing the last approval pauses checks; protection stays enabled. Domain approvals include subdomains.

Access is read-only, so Parent Push cannot send or delete emails.

  • We do not sell your email data; limited processors receive the information needed to provide the service
  • Your OAuth tokens are encrypted using AES-256-GCM
  • You can disconnect anytime; monitoring stops and deletion proceeds from live systems, subject to backups and lawful billing or security retention
Data protection controls documentedSSL Secured 256-bit Encryption

For full details, please read our Privacy Policy.

See how Parent Push helps

What are your terms and conditions?

By using Parent Push, you agree to:

  • Use the service only for monitoring school club notifications for your own children
  • Provide accurate information when setting up your account
  • Not attempt to misuse or abuse the service
  • Accept that while we strive for reliability, we cannot guarantee 100% uptime or notification delivery

Parent Push Limited provides this service "as is" as a convenience tool for busy parents. We do our best to ensure reliable monitoring and prompt alerts, but school systems and email delivery can sometimes be unpredictable.

Arbor

Does Parent Push work if my school uses SMS/app notifications?

Great question! Parent Push is designed to monitor email notifications from school platforms. Here's what this means for you:

The good news:

  • If your school sends supported emails about club spaces, Parent Push may detect a match
  • Many schools use multiple notification methods - email, SMS, and app - so Parent Push covers the email side
  • Monitoring runs according to the service configuration; timing depends on the school and email provider
  • WhatsApp alerts can reduce manual inbox checking, but delivery timing varies

Some schools (particularly those using Arbor) may send SMS text messages with links to their mobile app, rather than emails. If your school only uses SMS/app notifications and doesn't send emails for club announcements, Parent Push won't be able to monitor those specific notifications.

Not sure what your school uses? The easiest way to check is to look in your email inbox - if you've received club-related emails from your school before, Parent Push can help! You can also try our service for a month and see if it catches the notifications you need.

We're always exploring ways to expand our monitoring capabilities. If there's enough demand, SMS monitoring could be something we add in the future!

What accreditation do you have?

CASA assessment status is being confirmed. We document our security controls and will publish verified assessment details when available.

Our application has been independently assessed against security controls covering data protection, encryption, access management, and secure development practices. Our Google API data practices are described in the Privacy Policy.

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How can I contact you?

We'd love to hear from you! Whether you have questions, feedback, or need support:

Email: Hello@ParentPush.com

Website: parentpush.com

We typically respond within 24 hours on weekdays.

How do I cancel my subscription?

You can cancel any time from the Subscription Management page — just click your subscription status in the header and select "Cancel Subscription".

When you cancel, you keep full access until the end of your current billing period.

Stopping monitoring is your choice. Checking can still be interrupted if your email needs reconnecting or your subscription needs attention. A connection problem is different from a pause you chose.

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If Parent Push is helping to lift the load, please do leave us a lovely Google Review. It really helps Sarah and I reach more families! Thank you SO much.