A parent’s guide to ParentPay
ParentPay for parents: school payments made simpler
Dinner money. Trip payments. A busy working day. Start here for ParentPay login help and a little less to remember.
A few simple steps
How to use ParentPay
- 1Find the activation letter from your school.
- 2Open the ParentPay website using the school’s instructions.
- 3Enter the activation details from the letter.
- 4Follow the steps to confirm your details and set up your account.
- 5Complete any email confirmation requested.
- 6Choose your child and check the items your school has added.
Keep it manageable
Top 5 ParentPay tips
- No activation letter? Ask the school office.
- Already have an account? Use ParentPay’s instructions to add another child.
- Check the child’s name before paying.
- Read the payment deadline in the school’s message.
- Keep your payment confirmation until everything is settled.
A routine that works for you
How to optimise your ParentPay routine
Parent Push is a personal assistant for school updates - actually important to you.
Keep payments in ParentPay. Connect the inbox your school emails you on to Parent Push. Choose words such as “trip”, “payment deadline” or a club name.
Parent Push can send matching email alerts to WhatsApp. You still check the school’s message and pay in ParentPay. It cannot check your balance.
A little less to keep in your head
You still decide what to pay and when. Parent Push helps you keep an eye on the school emails that matter.
ParentPay help for parents
How do I reset my ParentPay password?
Use the forgotten password option on the official ParentPay login page. For a missing child, payment item or activation letter, ask your school.
How do I add another child to ParentPay?
Sign in to your existing account and follow ParentPay’s “Add a child” help. You will need the activation details from that child’s school. If you do not have them, ask the school office.
Why can’t I see a school trip or payment?
Check that you are viewing the right child. Ask the school office whether the payment is available for your child and when it is due. Parent Push cannot add items or check your balance.
How can I keep up with ParentPay emails while working?
Start with the child, payment and deadline in the school’s message. Parent Push can send WhatsApp alerts for matching emails, such as “trip payment”. You still check the details and pay in ParentPay.
Still stuck? Your school office can check missing invitations, children and school payment items.
Find your school’s contact details in England
Outside England, use your school’s own website.