A parent’s guide to Arbor
Arbor Parent Portal: a simple guide for parents
Fitting school admin around work? Start with Arbor login and message help. Your school chooses which features are available.
A few simple steps
How to use Arbor
- 1Find your school’s Arbor welcome email.
- 2Open its Parent Portal link.
- 3Follow the first-login steps to set your password.
- 4Complete any checks Arbor asks for.
- 5Choose your child’s profile.
- 6Open the messages, clubs or payments your school has made available.
Keep it manageable
Top 5 Arbor tips
- No welcome email? Check junk, then ask the school office.
- Use the email address your school has for you.
- Check which child and school you are viewing.
- Arbor app notifications not working? Check that notifications are allowed in your phone settings.
- Ask the school about missing details or unavailable features.
A routine that works for you
How to optimise your Arbor routine
Parent Push is a personal assistant for school updates - actually important to you.
Keep using Arbor for school tasks. Connect the inbox receiving your school emails to Parent Push. Choose words such as “Year 3”, “football club” or “school trip”.
Parent Push can send matching email alerts to WhatsApp. It checks your connected emails, not your Arbor account. Read the school’s message before acting.
Make the next school message easier to notice
Start with a few useful words. You can change them as your child’s interests change.
Arbor help for parents
Why am I not receiving Arbor app notifications?
Check that your phone allows notifications for the Arbor Parent App. Follow Arbor’s official notification help if alerts still do not appear. For login problems or an email address that is not recognised, contact your school.
What if my Arbor welcome email has not arrived?
Check junk and make sure you are looking in the inbox your school contacts you on. Ask the school office to check your email address and help with your first login.
Why is my child missing from Arbor?
Check which school and child you are viewing. If a child is still missing, ask the school office to check your parent account and the children linked to it.
How can working parents keep track of Arbor updates?
Check which child a message is about, then note anything you need to do. For updates sent by email, Parent Push can watch for chosen words and send matching WhatsApp alerts. Messages kept only in Arbor are not covered.
Still stuck? Your school office can check missing invitations, children and school payment items.
Find your school’s contact details in England
Outside England, use your school’s own website.